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PRESENTATIONS FOR YOUR TEAM

Thank You For Calling Me Back!

Customer Service Strategies for Competing in a Crowded Marketplace.

Every organization has customers or clients and keeping those customers and clients satisfied has never been more important.  We live in a world where expectations of speed, reliability, quality and understanding are fundamental to consumer expectations.  This presentation presents real-world understanding and actual solutions for your team so that you can attract more clients and keep more clients satisfied than ever before.  Topics include:

  • Highlighting the Trivial

  • Leveraging speed to your advantage

  • The 'Three Things' customers want

  • Helping the customer remember YOU!

University Services: Text
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Adult Learner Institute 2018

Sponsored by Inver Hills Community College (IHCC) & Dakota County Technical College (DCTC)

Mike presented "Thank You For Calling Me Back! Customer Service Strategies for Competing in a Crowded Marketplace."

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