PRESENTATIONS FOR YOUR TEAM
Thank You For Calling Me Back!
Customer Service Strategies for Competing in a Crowded Marketplace.
Every organization has customers or clients and keeping those customers and clients satisfied has never been more important. We live in a world where expectations of speed, reliability, quality and understanding are fundamental to consumer expectations. This presentation presents real-world understanding and actual solutions for your team so that you can attract more clients and keep more clients satisfied than ever before. Topics include:
Highlighting the Trivial
Leveraging speed to your advantage
The 'Three Things' customers want
Helping the customer remember YOU!
Adult Learner Institute 2018
Sponsored by Inver Hills Community College (IHCC) & Dakota County Technical College (DCTC)
Mike presented "Thank You For Calling Me Back! Customer Service Strategies for Competing in a Crowded Marketplace."